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 | Get free shipping on orders over $25! (In-Stock) More than 65 percent of Southwest Airlines' customers book tickets themselves on southwest.com. The self checkout available in more than 1, 000 Home Depot stores contributed to a 7.3 percent increase in the average customer transaction. Customers are creating do-it-yourself teddy bears at Build-A-Bear Workshops and designing do-it-yourself shoes at nikeID.com. Everyday, new ways of involving customers in businesses are emerging, evolving, and gaining wider acceptance. Customer satisfaction is high in these do-it-yourself experiences because customers save time, have more control, and achieve self-made results. In Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies, veteran business consultants Peter C. Honebein and Roy F. Cammarano show anyone who serves customers, from CEOs to frontline associates, how to lead the creation of truly outstanding customer experiences. This book justly emphasizes that for customers to perform, businesses must wrap their goods and services with performance-enhancing experiences. Customers need vision so they know what they are expected to do. They need access to tools that enable them to perform. They need incentives to motivate desired performances. And they need expertise so they can perform tasks competently. The authors call the orchestration of these four strategies a coproduction experience, and it forms the foundation for how businesses create do-it-yourself customers. Through the principles of customer codesign, cocreation, and coproduction, business owners, leaders, and employees can champion the ideals of great experiences for customers and become leaders in the do-it-yourself economy. The results are clear: greater customer satisfaction, trust, loyalty, and lifetime value-the cornerstones of a great company. | | SEE IT |
 | $7.49 with membership learn more (In-Stock) This practical audiobook encourages listeners to become stronger team players through the straight-forward presentation of the three great needs teams meet, the four great barriers to teamwork.... | | SEE IT |
 | Fantastic prices with ease & comfort of Amazon.com! (In-Stock) We are living in a .com world. The old rules are changing, but it is not yet clear what the new rules are. Everything is in flux, and the speed and complexity of the changes are difficult for many of us to absorb. Futurists, historians, and social scientists tell us the transition to a networked economy is the biggest shift in the way the world functions since the Industrial Revolution. The people working today are the bridge generation, spanning the gap between the old and new ways of doing business.The business and professional world is working feverishly to learn how to change its business strategies to capitalize on this .com world. A great deal of attention is directed at the external business issues of designing, marketing, selling, and delivering goods and services in the networked environment. But the internal infrastructure and culture changes that are needed to deliver on those new business strategies have received very little attention so far.Culture.com tackles the question of how to create a corporate culture that matches the new .com business strategy. It explains how a company’ s internal culture must adapt to complement, support, and be properly aligned with the organization’s external business strategy. And it shows how failure to adapt can undermine, or even destroy, a company’s ability to carry out its objectives.Culture.com is a highly practical guide to the pressing corporate culture issues that face every e-business, from .com start-ups to traditional organizations making the transition into the clicks-and-mortar world.Explains the 9 key characteristics of a .com culture that are vital for all organizations.Offers practical tips and strategies to ensure that your corporate culture can be a competitive advantage, rather than a liability, in the .com world.Provides hands-on advice on changing your corporate culture to reflect the new realities of e-business: debugging on the fly, rapid risk taking and decision making, developing a culture of collaboration, building corporate culture in virtual organizations, and much more.Shows how to break old organizational habits that no longer fit in the world of e-business, and how to learn now ways to think, believe, and behave.Features examples and interviews from a wide range of companies, government settings, and not-for-profits.Praise for Culture.com"What a simple, yet profound, understanding of culture! This is a wise, practical and important guide in navigating today's 'dot com' whitewater world."— Dr. Stephen R. Covey, the author of The Seven Habits of Highly Effective People"At last someone has paid attention to that most powerful force called 'culture' at just the right time. As has always been the case, either we manage culture or it manages us. As we go deeper into this new world of bricks and clicks, it is imperative that we rededicate ourselves to the creation and survival of exceptional business cultures."— Jim Hammock, CEO and Chairman, Hire.com"Fast-paced and readable, Culture.com combines examples from successful .com companies with practical tips to guide executives struggling to build lasting corporations in the virtual settings of the global economy. The authors are well ahead of most business school research."— David O. Porter, Professor of Management and former Dean, School of Management, University of Alaska, Fairbanks; Founding Director of the Idaho Department of Commerce"Competing in the e-business world requires companies to shape their corporate culture to implement their business strategies. The authors of Culture.com have recognized this reality and provide practical tips, real-world stories, and smart guidance vital to executives, managers, and employees alike."— J.W. Marriott, Jr., Chairman and CEO, Marriott International"Culture.com is a much-needed, practical, and complete guide to help companies make the transition in today's workplace in order to survive and succeed. Focusing on the use of every individual's creative po | | SEE IT |
 | Earn 2% eBay Bucks on qualifying purchases! Backed by eBay Buyer Protection Program. Terms and Conditions apply. (In-Stock) Store Search search Title, ISBN and Author Building Trust: Doing Research to Understand Ethnic Communities by Fumiko Hosokawa Estimated delivery 3-12 business days Format Paperback Condition Brand New This book studies five ethnic communities_South Asian Americans, African Americans, Japanese Americans, Mexican Americans, and Samoan Americans_to understand how their members feel about being studied by researchers. Focusing on trust-building as a necessary process in doing good community researc | | SEE IT |
 | (In-Stock) Free Worldwide Delivery : Build Your Own House : Hardback : HAYNES PUBLISHING GROUP : 9781844257140 : 1844257142 : 27 May 2010 : Most of us would love to design and build our own home. In fact, more people than ever are doing precisely this. But how exactly do you go about it? How much of the building work should you do yourself? This manual explains the entire process in plain English, backed up with hundreds of colour photos showing real self-build projects taking shape. | | SEE IT |
 | Earn 2% eBay Bucks on qualifying purchases! Backed by eBay Buyer Protection Program. Terms and Conditions apply. (In-Stock) The reputations of CEOs and the companies they lead are deeply and inextricably linked. The manner in which the media, investors, analysts, employees, and even the general public perceive a chief executive has tremendous influence over the company's prosperity, standing, and destiny.In CEO Capital, Dr. Gaines-Ross describes in practical terms the strategies to follow--and the obstacles to avoid--so that CEOs can enhance the reputation of their company during the five stages of their tenure.CEO Capital is the only book that provides these guidelines and isolates best practices for CEOs as they navigate their way through their first 100 days to their last 100 hours.About the author: Dr. Leslie Gaines-Ross is chief knowledge and research officer at Burson-Marsteller, a leading global communications consultancy with more than 1, 600 employees worldwide. Previously, she served as Fortune's communications and marketing director. | | SEE IT |
 | Get free shipping on orders over $25! (In-Stock) People are registering new hostnames at a rate of 2 million per month. "The About.com Guide to Web Design" is the essential guidebook they need to build user-friendly websites- start to finish. Her, novice programmers will never be confused or overwhelmed by technical jargon. Jennifer Kyrnin, The About.com Web Design/HTML expert, is an experienced professional who will walk with them, building a sample website along the way to illustrate to tools and easy-to-implement insider techniques that can fulfil their vision. Featuring these essentials for effective websites such as: choosing where to host your website and why; knowing the basic codes to use for greater functionality; adding drama using Flash, DHTML, Ajax, and more; and, using HTML and CSS libraries as handy quick references"The About.com Guide to Web Design" simplifies programming down to only the elements needed for exceptional websites! | | SEE IT |
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